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If at any time you require help to assist you shopping on our site, please do
not hesitate to contact us FREE on 0800 023 2061.
Frequently Asked Questions
How do I order on-line?
Ordering on-line could not be easier. To proceed with an order, firstly, click
the ‘add to’ basket icon. You will then be required to select
your chosen product(s) to add to your personal on-line basket, along with any
option(s) you may have. To review your basket at any time during the ordering
process, simply click the basket icon at the top right hand side of the
ordering page, where you will be able to amend your shopping items, should you
so wish.
Once you have completed the above process, please double-check your selected
items to ensure that you are happy with your order, then proceed to the
checkout to make your payment.
To do this, simply click on the ‘checkout button’ where you
will gain access to our secure server. Please be aware that, for your added
security, a lock icon will appear on your browser to highlight
that you are in/ have entered a secure area. This can either been seen at the
bottom right of your screen or at the top of your screen next to the url box.
If you are an Existing Customer
If you are an existing customer, then you will be asked to verify your email
address and password.
If you are a New User
If you are shopping with us for the first time, you will be asked to create an
account. Should you decide to shop with us again, and we hope that you do, this
will enable you to order more quickly next time.
Creating an on-line account
Please complete the on-line form fully with the necessary details and click
continue. Once an account has been created, you will be able to verify your
basket selection.
Payment
Once you have selected your payment choice and payment have been successfully
executed, you will automatically receive an order confirmation email. This will
include your order reference number, order details, shipping address and
estimated delivery time.
In most cases, you will be contacted with regard to a precise delivery date.
If you have any queries whatsoever on either our store or ordering on-line
procedures, please telephone us on FREE 0800 023 2061 (Monday-Friday 8.30am –
6.00pm, Sat 8.30 – 6.00pm, Sun 10.00am – 5.00pm) or email us. Our friendly
Customer Care Team is available to take your enquiry.
I have forgotten my password, what should I do?
If you happen to forget your password you can request a reminder by simply
clicking on the relevant link “Forgotten Password”. We will send you a return
email reminding you of what your password is.
Can you guarantee that it is safe to shop on-line with you?
When you reach the point at which sensitive information needs to be entered /
divulged, a padlock will appear at the bottom of your browser window advising
that you are entering a secure area (on the new windows explorer the padlock
appears next to the url URL). By clicking on the padlock you will gain /receive
information about the secure area, including facts about how your credit card
details are processed and encrypted. The payment security certificate can only
be signed /authorised by trusted organisations and guarantees a high level of
security.
Which methods of payment can I use? / How do I make a payment?
There are a number of payment options including Visa, Mastercard, America
Express, Maestro, Switch and all major debit cards. We can also take cheques
and postal orders or if you wish we can take a BACS payment. Please call if you
have any further questions or plan on making a BACS payment.
Once you have made your selection and payment has been successfully executed,
you will automatically receive an order confirmation via email. This will
include your order reference number, order details, shipping address and
estimated delivery time.
In most cases, several days prior to delivery, you will be contacted with
details of precise delivery information. Please note most deliveries are
between 9am – 6pm and we are unable to specify an exact delivery time with our
couriers.
If you have any queries whatsoever regarding either our store or on-line
ordering procedures, please telephone us on 0800 023 2061 (Monday-Friday 8.30am
– 6.00pm, Sat 8.30am – 6.00pm, Sun 10.00am – 5.00pm) where our friendly
Customer Care team will be happy to deal with your enquiry. Alternatively you
can email us at enquries@trampolinesfirst.com
Shipping Costs?
Shipping is Free on all orders over £100
All orders under £100 will attract a charge of £8.50
Please check each product page for exact shipping times of product.**
On certain products, for a small charge we are able to offer a Next Day Delivery
Service when ordered by 12 noon (excluding bank holidays), subject to a
telephone confirmation. Please call one of our Team Members to check
availability and process your order on 0800 023 2061.
*Deliveries to most parts of mainland UK are free of charge, however deliveries
to certain remote areas may be subject to a surcharge such as certain parts of
Scotland, Isles, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight,
BFPO, Orkney, Shetland and Scottish Isles or Highlands.
If you feel you may be located in such an area please call to check prior to
ordering. PLEASE NOTE YOUR CARD IS DEBITED AT CHECKOUT. We will contact
you if a surcharge is applicable and at that point you can chose to accept the
charge or cancel the order and we will make a full refund to your card.
Those located in offshore or remote mainland areas are those most likely to
require a Delivery date extension and/or extra charges, if you feel you may be
located in such an area, please contact our customer service team first for
specialised advice.
Any orders received on Saturdays, Sundays or public holidays and orders received
after 12pm on weekdays, will be processed the next working day.
While we agree to use all reasonable endeavours to ensure that delivery is made
around the delivery time advertised, you will acknowledge that actual delivery
is contracted via third party suppliers and carriers and is therefore beyond
our control.
We are here to help and aim to deliver within the recommended delivery time for
each product. However sometimes this will not always be possible and any
delivery or dispatch date given is only approximate and as the seller will not
be liable to the Buyer for failure to deliver on any particular date or dates.
Time for delivery is not of the essence and shall not be made so by the service
or any notice.
This does not affect your statutory rights as a consumer
Please ensure all personal details are correct at time of order as this may lead
to problems or delays in delivery, so before placing your Order, please ensure
that you have included the full address details, including accurate postcode of
the delivery address and your daytime contact telephone number, mobile number
and e-mail address so we can contact you in the event of a delivery problem.
It is the recipient’s responsibility to sign for the correct number of packages
as shown on the carrier's delivery consignment note. Shortages must be noted on
the consignment note where possible. You should notify us of the shortages
within 7 days of delivery.
Please ensure you read all our terms and conditions
What if the product I wish to purchase is out of stock?
Every effort is made to keep our sites fully stocked, however, on occasion, our
stock levels do run low. In order to make our customers aware of this situation
as soon as it arises, we ensure that our website is regularly updated, and that
any changes to stock are immediately reflected on our on-line product pages. If
an order is made on stock that is not currently available, we will endeavour to
find a suitable replacement at your approval. Should this not be possible, your
payment will be reimbursed, in full.
How will I know if my order has been received/processed?
If you place an order via our website, you will receive confirmation in an
email. If you place an order over the telephone, the team member concerned will
advise you that your order has been placed and your payment accepted.
You will be issued with an order reference number, which should be quoted by you
should there be any queries (whatsoever) regarding your purchase.
How will my goods be delivered?
In most cases, you will be contacted by the supplier or by us, prior to
delivery. You will note from our product pages that we state an approximate
delivery period in working days. If you have a query regarding delivery, please
contact our Customer Care Team FREE on 0800 023 2061 who will be ready to
advise you. If the supplier needs to be contacted on your behalf, our staff
will be happy to do this for you, too. We are unable to specify a delivery time
during the day of delivery. Our couriers deliver between the hours of 9am –
6pm.
Yes you can. Either on-line or by telephoning our Customer
Care Team on 0800 023 2061.
How can I get in contact with you?
We are always keen to help.
If you want to get in touch with the team at Trampolinesfirst.com then there are
a number of ways available to you.
Call us on 0800 023 2061 or email us at
enquiries@Trampolinesfirst.com
Opening hours:
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8.30am – 11.00pm Mon to Sat
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10.00am – 11.00pm Sun
Customer Services and information/updates on deliveries:
-
10.00am - 5.00pm Mon to Fri
Our postal address is:
TrampolinesFirst.com (TWC Plc)
PO Box 1318
Bedford
MK44 4WS
United Kingdom
What sort of guarantee do you offer?
In most cases, our suppliers offer their own product warranties and guarantees.
Should you be unsure of exactly what they are, then please contact our Customer
Care Team on 0800 023 2061 who will be happy to advise you.
What is the returns policy?
You may return any UNOPENED delivered products you have purchased within 7
working days of delivery for any reason. You must notify us in writing via
email or post within 7 working days of delivery.
If you are returning a product for any reason, except damage or manufacturer
defect, you must pay the costs of returning the products to us or our
suppliers. Where the product has been opened we will deduct the difference for
selling this opened product as a second. On request, we will collect the
products from you, but the cost of this will be charged to you and we may
deduct this from the refund.
If a product arrives in a damaged condition, you must make a note on the
carrier's delivery consignment note, where possible, and inform us within 48
Hours of the delivery.
We will not accept returns or cancellations if the products have been altered by
applying chemicals or paints to the surfaces or by altering or customising the
product in any way that could be deemed as you using or treating the products
as your own.
While in your possession, you must keep any products you intend to return to us
in good condition. Products must be returned in the same condition as they were
delivered. If products were delivered flat packed, they must be returned in the
same way. Every effort must be taken to ensure that the return product (s) are
packed well to avoid damage or loss of parts in transit.
Products returned which cannot be re-sold as new due to damage or wear and tear
may be subject to a reduction in the refund given.
Suggestions for Setting your Trampoline into the Ground
Whatever the shape of your Trampoline we have a small Datasheet for helping you
set it into the Ground
About Us
Trampolinesfirst.com is one of the leading Trampolines websites in the UK and a
brand name of TCW Plc a successful on-line and mail order retailer.
We are totally committed to providing you with sensational prices with FREE
Delivery on all orders over £100.
Our team is helpful, knowledgeable and our mission is to deliver excellent
service and are committed to providing you the best possible service. We are
safe, reliable and leaders in our field. We offer a selection of on-line stores
mainly retailing home, garden and leisure products.
Your children are your most valuable assets you will ever have so
they want the best possible protection whilst having fun. Our Company vision is
to provide the best quality product with the high Margin of Safety.
We want you to enjoy your shopping experience with us. You can browse our vast
range, consult with our dedicated Sales and Customer Care Team who are always
available to answer your questions and assist you however they can.
If you are interested in Beauty Products, www.MyBeautySecrets.co.uk
is one of the leading beauty products websites in the UK with over 75,000 items
in stock and www.PureUltraVitamins.com is
the market leader in supplying all your Vitamin needs.
How can I get in contact with you?
We are always keen to help.
If you want to get in touch with the team at Trampolinesfirst.com then there
are a number of ways available to you.
Call us on 0800 023 2061 or email us at
enquiries@Trampolinesfirst.com
Opening hours:
• 8:30am – 6.00pm Mon to Sat
• 10.00am – 11.00pm Sun
Our postal address is:
TrampolinesFirst.com (TWC Plc)
PO Box 1318
Bedford
MK44 4WS
United Kingdom
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